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EPFO allows all regional offices to settle claims online

  • The Employees Provident Fund Organisation (EPFO) has launched a multi-location online claim settlement facility, within a disproportionate increase in claim receipt due to recently introduced Covid-19 advance
  • Many offices in Mumbai, Thane, Haryana, and Chennai zones operate with even less than wasted staff due to the Pandemic. “Consequently, claim pendency at these offices rose to higher levels leading to delay in claim settlement
  • while other offices, working with 50% workforce and with the assistance of recently introduced auto settlement mode, could bring the claim settlement period right down to three days for Covid-19 advances,” a press statement said
  • All types of online claims — provident fund, pension, partial withdrawal and claims, and transfer claims — can now be processed under this novel initiative
  • The Covid-19 crisis has affected 135 regional offices of the EPFO with different levels of severity depending on their location
  • The EPFO also believes this move will enable fast-tracking of the settlement process through the most appropriate engagement of its workforce at all its regional offices across the country

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